Scope

As member of the leadership team, the Manager of Operations reports to the President of Luneau Technology North America, a subsidiary of Luneau Technology Group (“LTG”) based in Pont-de-l’Arche, France. Luneau Technology is focused on the development, manufacture, and sale of optometric diagnostic equipment. The Manager of Operations will manage a team with responsibilities for the Americas Region, including on-site, final packing and configuration of new systems, warehouse repair of instruments, spare parts/sub-assembly preparation, and logistics / warehousing for medical device capital equipment in an FDA-regulated environment. This position requires coordination of problem solving with internal and external manufacturer entities along with quality control incoming inspection. Duties may also include oversight of capacity planning, ordering from LTG manufacturing entities, quality oversight, and fulfillment scheduling.  The position requires a good understanding and adherence to LTG’s rules and policies that apply to this role.

Our company

Luneau Technology North America is a subsidiary of France-based Luneau Technology Group (“LTG”). LTG is focused on the development, manufacture, and sale of optometric diagnostic equipment. Luneau Technology USA is based in Bensenville and is the North American provider of highly automated eye examination and optical technologies including Briot, Weco, Visionix and Optovue brands. A global innovation leader in the vision care technology market and the pioneer in wavefront technology, our goal is to help eye care professionals start their practice transformation to promote scalable workflow efficiency and improve the over-all patient experience while maintaining clinical best practice standards.

What You’ll Do

• Direct and provide leadership to line supervisors managing the following:
  • Ordering inventory (finished goods and parts) from LTG manufacturing entities
  • Inventory control
  • Warehouse management
  • Logistics
  • Sub Assembly manufacturing,
  • Depot Repair (instrument service)
  • Pack-Out of finished systems and final configuration to sales orders
  • Quality Control
  • Facilities management
• Coordinates with LT entities for depot repair, logistics, procurement, and problem solving for instruments.
• Builds, develops, and manages a department leadership team capable of carrying out needed operations and service strategies while maintaining excellent employee relations.
• Establishes and communicates with internal stakeholders a predictable planning cycle and provides leadership throughout the product realization cycle.
• Oversees inventory control as well as manages budget to ensure compliance with organizational expenditure and inventory requirements.
• Ensures instrument service efficiency by analysis of labor cost, overtime, quality, yield, scrap, and through-put.
• Familiar with ensures compliance with the FDA, ISO13485, MDSAP, and the QSR and other regulatory agencies, including with state and federal regulations.
• Establishes and produces measurements for relevant metrics for depot repair, quality, contract manufacturers, logistics and service inventories.

Requirements

The following skills and qualifications are required:

• Minimum 5-years of experience in production / servicing of capital medical equipment or other type of complex instruments which includes mechanics, optics, electronics, and computer systems.
• Minimum 3-years’ management experience in warehousing and instrument service in a regulated medical device environment preferred.

• B.S. degree in engineering or relevant experience in industrial technology is preferred.

• Promote a ‘continuous improvement’ mentality through teamwork and instruction.

• Capable of managing logistics including warehousing, inventory control, receiving, shipping, internal distribution, etc.
• Operational business knowledge of servicing operations, finance, supply chain, regulatory compliance, quality control and cGMPs.

• Be a contributing leader of organized problem solving in a cross-functional atmosphere.
• Ability to resolve servicing / quality issues with global LTG service team and R&D engineering teams.
• Review and analyze equipment, tooling, calibration, preventive maintenance, and warehouse and servicing floor layouts for current and future needs.
• Ability to assess manpower needs and develop capacity plans.

Other Essential Skills and Abilities:

• Sound written and oral communication skills.
• ERP and Service systems (SAP, FSM, Salesforce preferred).
• Exceptional interpersonal and relationship building skills.
• Ability to build and maintain a high-performing team.
• Excellent organizational skills, with attention to detail.
• Ability to manage multiple priorities.
• Ability to develop and manage a budget.
• Computer literate (Microsoft Office and Product Lifecyle Management programs)
• Some travel required

Posting Statement

Luneau Technology USA, is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.