Luneau Technology USA, a leader in innovative vision care equipment, seeks a Director of Operations to support continued growth and integration of multiple business units in North America. This role reports to the President of Luneau Technology North America and will be an important part of the Leadership team. The Director of Operations is a technical expert who will manage a team with responsibilities including final packing and configuration of new systems, depot repair of instruments, spare parts/sub-assembly preparation, and logistics / warehousing for medical device capital equipment in an FDA-regulated environment. This is a fulltime position that sits at the intersection of our manufacturing partners and internal/external clients. This hands-on role is open to candidates who live and work in the Chicago area.
This newly created role fills an essential need within our growing multi-site organization to document and promote operational knowledge, devise intelligent and efficient solutions with internal and external business partners in the areas of manufacturing, supply chain and quality control. This is an exciting opportunity for an experienced, engineering-oriented Operations specialist looking for career growth in an evolving and technology-forward medical device business.
The role requires an individual to have a unique combination of engineering mindset and refined people management skills. The ideal candidate is a strong communicator, passionate about continuous improvement, thrives on KPIs and offers domain expertise about ERP systems in general and SAP in particular. The right candidate will also have experience working across multiple cultures and time zones, as Luneau Technology Group manufacturing partners and global headquarters are spread across Europe, Asia and the Middle East.
Luneau Technology North America is a subsidiary of France-based Luneau Technology Group (“LTG”). LTG is focused on the development, manufacture, and sale of optometric diagnostic equipment. Luneau Technology USA is based in Bensenville and is the North American provider of highly automated eye examination and optical technologies including Briot, Weco, Visionix and Optovue brands. A global innovation leader in the vision care technology market and the pioneer in wavefront technology, our goal is to help eye care professionals start their practice transformation to promote scalable workflow efficiency and improve the over-all patient experience while maintaining clinical best practice standards.
What You’ll Do
- Direct and provide leadership to line supervisors managing the following:
- Ordering inventory (finished goods and parts) from LTG manufacturing entities
- Depot Repair (instrument service)
- Inventory control, logistics & warehouse management
- Pack-Out of finished systems and final configuration to sales orders
- Quality Control
- Facilities management
- Sub-assembly manufacturing,
- Promote knowledge-sharing and documentation across operational facilities to facilitate consistent best practice.
- Coordinate with LT entities for depot repair, logistics, procurement, and instrument problem solving.
- Build, develop and manage a department leadership team capable of carrying out necessary operations and service strategies while maintaining excellent employee relations.
- Establish and communicate with internal stakeholders a predictable planning cycle and provide leadership throughout the product realization cycle.
- Oversee inventory control as well as manages budget to ensure compliance with organizational expenditure and inventory requirements.
- Ensure instrument service efficiency by analysis of labor cost, overtime, quality, yield, scrap, and through-put.
- Familiar & compliant with the FDA, ISO13485, MDSAP, and the QSR and other regulatory agencies, including with state and federal regulations.
- Establish and produce measurements for relevant metrics for depot repair, quality, contract manufacturers, logistics and service inventories.
What’s in it for You
- Work in a dynamic, technical, and innovative medical device environment
- Establish and refine an operations department and process that scales with the business
- Expand your technical skillset and work as part of a Leadership team to resolve challenging issues
- Full-time salary – plus performance incentives
The following skills and qualifications are required:
- 5-years’ experience in production/servicing of capital medical equipment or other type of complex instruments which includes mechanics, optics, electronics, and computer systems.
- 3-years’ management experience in instrument service and warehousing in a regulated medical device environment.
- Master’s degree in engineering or relevant experience in industrial technology is preferred.
- Experience with ERP systems in general and SAP in particular.
- Promote a ‘continuous improvement’ mentality through teamwork and instruction.
- Capable of managing logistics including warehousing, inventory control, receiving, shipping, internal distribution, etc.
- Strong operational business knowledge of servicing operations, finance, supply chain, regulatory compliance, quality control and cGMPs.
- Be a contributing leader of organized problem solving in a cross-functional atmosphere.
- Ability to resolve servicing / quality issues with global LTG service team and R&D engineering teams.
- Review and analyze equipment, tooling, calibration, preventive maintenance, and warehouse and servicing floor layouts for current and future needs.
- Ability to assess manpower needs and develop capacity plans
The Director of Operations is expected to take responsibility for staff management and operational excellence of the overall North American group. Use problem solving skills, cross-cultural communication, and emotional intelligence to gain focus and attention on prioritized issues and efficient resolutions. Join the leadership team in supporting our culture of responsibility, accountability, respect and trust among colleagues and clients. Important personal skills and attributes include:
- Excellent written and oral communication skills.
- ERP and Service systems (SAP, FSM, Salesforce preferred).
- Exceptional interpersonal and relationship building skills.
- Ability to build and maintain a high-performing team.
- Excellent organizational skills, with attention to detail.
- Ability to manage multiple priorities.
- Ability to develop and manage a budget.
- Computer literate (Microsoft Office and Product Lifecyle Management programs)
- Some travel may be required
Luneau Technology USA, is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.